Privacy Policy

Who We Are

AustralianLight.com.au is operated by PixelPix Pty Ltd (ACN 40 087 832 317) trading as AustralianLight.com.au. You can contact us through our contact page or by email at mail@australianlight.com.au.

Information We Collect

We collect the information we reasonably need to provide our website, respond to enquiries and process orders. This may include:

• your name, email address, phone number, billing address and delivery address;
• order details, including images, sizes, finishes, frames, delivery method and payment status;
• messages, feedback, support requests and any image files you supply for custom work;
• technical information such as IP address, browser type, device information, pages visited, referring pages and website usage data.

How We Use Information

We use personal information to:

• process, produce, deliver and support your order;
• contact you about enquiries, artwork options, production, delivery or customer service;
• maintain business, tax, accounting and order records;
• improve the website, product information and customer experience;
• protect the security and integrity of the website and our business;
• meet legal, regulatory or dispute-resolution obligations.

Cookies & Analytics

This website uses cookies for core website functions such as shopping cart status and session handling. If your browser allows, you may refuse or delete cookies, although parts of the website may not work as intended.

We also use Matomo analytics to understand how visitors use the website. Analytics information helps us improve navigation, content and services.

Disclosure to Other Parties

We do not sell your personal information. We may disclose information where reasonably necessary to operate the website, provide your order or meet our legal obligations, including to:

• printing, mounting, framing and production partners;
• freight, courier and delivery providers;
• payment processors, including PayPal;
• website hosting, email, analytics, IT support and security providers;
• professional advisers, insurers, regulators or law enforcement where required or permitted by law.

Some service providers may process or store information outside Australia. Where practical, we use reputable providers and take reasonable steps to protect personal information disclosed to them.

Payment Security

AustralianLight accepts secure payments via PayPal. Payment is processed on PayPal's secure systems and we receive payment confirmation from PayPal. We do not see, collect or store your full credit card details on our website servers.

Security & Retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No internet transmission or online storage system can be guaranteed to be completely secure.

We keep personal information for as long as reasonably needed for the purpose it was collected, including order support, business records and legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Access, Correction & Complaints

You may contact us to request access to personal information we hold about you, ask for it to be corrected, or raise a privacy complaint. We will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to reduce harm. Where the Privacy Act requires notification, we will notify affected individuals and the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this website.

Last updated: 1 May 2026